Legal
Cancellation & Weather Policy
Last updated: September 2026
We understand that plans can change, and we want our cancellation policy to be fair to both our guests and the property.
Cancellations
30 days or more before check-in
Guests receive a 50% refund of the lodging amount (excluding taxes and fees).
Less than 30 days before check-in
The reservation is non-refundable.
No-shows and early departures are non-refundable.
This policy applies equally to the whole house and to single bungalow suites.
How to cancel
Cancellation requests must be sent in writing to booking@nereidas.travel. The date we receive your email is the date used to apply the policy above.
Refunds are returned to the original payment method when the payment system allows it; otherwise, by bank transfer.
Date changes
Date changes are arranged directly with the house, subject to availability and to the rate current for the new dates. Write to booking@nereidas.travel or +52 624 174 9470.
Weather, hurricane season & road conditions
Nereidas sits in a beautiful and naturally secluded stretch of Baja California Sur. During hurricane and rainy season, conditions can change quickly, and heavy rain may temporarily affect local roads and access to the house.
The safety of our guests always comes first. We will let you know about any significant weather or access concern as soon as we are aware of it. If an evacuation order issued by Protección Civil de Baja California Sur, a government restriction, or a road closure makes the house inaccessible or unsafe to occupy, we will work with you to find a fair solution, which may include rescheduling your stay, a credit toward a future stay, or a refund where appropriate.
Rain, storms, hurricanes or tropical systems that do not result in an evacuation order from Protección Civil de Baja California Sur or an official closure of access to the area are not grounds for a refund.
Travel insurance
We strongly recommend travel insurance, especially for stays during hurricane season, to cover unexpected weather, flight cancellations, travel interruptions and other circumstances beyond our control.
Contact
Questions about this policy: booking@nereidas.travel or +52 624 174 9470.